Baggage consists of the personal belongings that the passenger intends to take with them during their flight. For safety reasons, it is strictly forbidden to leave baggage unattended while at the airport; it is also forbidden to transport baggage or packages on behalf of other people.
Hand baggage consists of the personal belongings that the passenger takes with them into the cabin at their own responsibility.
On board the aircraft, hand baggage should be placed in the overhead compartment or under the seat in front of the passenger, depending on the regulations of the airline you are travelling with; the amount, weight and size of hand baggage allowed may also vary, so it is advisable to check the airline’s instructions before packing.
Please note that if the amount of hand baggage exceeds the allowed limit, the passenger will be required to check it in, in some cases for an additional fee.
Unless otherwise stated, the following items are always allowed in addition to the permitted hand baggage:
Please note that some airlines require these items to be carried in your hand baggage, so please always check the conditions of carriage included in your ticket.
For safety reasons, certain items are not allowed in the cabin. Below is a sample list:
For a full list of prohibited items, please consult the airline’s website or ENAC’s guidelines at https://www.enac.gov.it/passeggeri/cosa-portare-bordo/articoli-vietati-in-cabina.
The carrying of LAGs (liquids, aerosols and gels) in hand luggage is strictly regulated.
This category includes all substances that are similar in consistency to liquids, aerosols, creams, gels, regardless of their nature (food, toiletries, drinks).
Each passenger may carry a maximum total of 1 litre of LAGs in containers with a maximum capacity of 100ml or 100gr each, which in turn are to be placed in a transparent re-sealable plastic bag with a capacity not exceeding 1 litre.
Any quantities that are greater or carried in larger containers will not be allowed in the cabin and must be placed in your checked baggage, if possible, or left on the ground.
An exception is made for liquids needed during the trip for medical purposes (prescription required) or for a special diet (including baby food).
For passengers in transit, liquids purchased in shops at other airports or on board any airline may also be carried in the cabin, as long as they are sealed in the special security bag (STEB) provided at the time of purchase and accompanied by a clearly visible receipt inside the bag indicating the issuer and date of issue. The bag must be intact; if it is necessary to open the bag at the security checkpoint, passengers making other stopovers may notify the agent so that a new seal can be applied.
In order to facilitate operations at the security checkpoint, passengers are asked to produce all liquids contained in their hand luggage separately.
Checked baggage consists of personal belongings that the passenger entrusts to the airline to be transported in the aircraft hold and to which they will not have access during the journey.
The amount, weight and size of baggage included in your ticket may vary and is an integral part of your ticket. Therefore, before packing your checked baggage, you should check the conditions of carriage attached to your ticket, as well as any supplements that the airline may provide for if you exceed your baggage allowance.
Regardless of the conditions of the travel contract, for safety reasons, the weight of a single piece of baggage may not exceed 32 kg; if the allowance permitted by the ticket is higher, 2 pieces of baggage must be checked in.
Checked baggage must always bear a label with the name and contact details of the owner; it must also provide adequate protection for its contents to ensure safe handling and transport.
For safety reasons, certain items may not be transported in the hold. Below is a sample list:
For a full list of prohibited items, please consult the airline’s website or ENAC’s guidelines at https://www.enac.gov.it/passeggeri/cosa-portare-bordo/articoli-vietati-in-stiva
Particular attention needs to be paid to lithium batteries, which are used to power many electronic and mobility devices.
For safety reasons, the carrying of such batteries is strictly regulated, whether they are spare batteries or inserted into the devices they power; please check with your airline in case of doubt about how to carry them.
Please note that mobility devices used in the event of mobility difficulties may be powered by lithium batteries of a power not normally permitted for air transport. It is mandatory to inform the airline in detail about the type of device and its power supply in order to ensure that it is accepted on board.
Some baggage, due to its nature or fragility, requires separate handling.
In order to ensure safe boarding, it is essential to check whether the airline you have chosen provides this service and, if necessary, to book it at least 48 hours in advance; if the booking is not made, or is not requested in time, the service cannot be guaranteed. Finally, please note that certain special baggage may be subject to an additional fee. It is advisable to check with the airline for any restrictions or supplements.
Not all airlines accept weapons and ammunition on board, so it is essential to check the relevant regulations.
Subject to a confirmed booking with the airline, only non-explosive sporting weapons and ammunition are acceptable for carriage with the passenger, only in the aircraft hold. Weapons must be unloaded, disassembled and packed in special closed containers; ammunition must be packed in special shockproof and fireproof containers; the maximum weight of container and ammunition combined may not exceed 5 kg.
Before check-in, the passenger must contact the airport Police office for the relevant authorisation forms; once the flight has taken place, the passenger can collect both weapons and ammunition from the Police office at the destination airport.
Weapons and ammunition may be transported for a fee and may also be subject to an additional security service fee; please check with the airline for details.
Examples of sports equipment include:
It is always a good idea to check with the airline what equipment can be transported, what the relevant conditions are (characteristics, packaging), and whether any additional fees apply. Please also note that the carrying of certain sports items may be restricted, not least because of their weight and size, and may not be guaranteed if not pre-booked.
Musical instruments can generally be carried in the cabin if they are within the permitted hand baggage dimensions and in lieu of hand baggage. If the instrument exceeds said dimensions, it can only be carried in the cabin if an additional seat is purchased for it, otherwise it must be placed in the hold. In both cases, the service must be booked with the airline, which defines the terms of both the additional seat and transport in the hold.
If problems should arise with the baggage entrusted to the airline upon arrival at the destination, the passenger should contact the Lost and Found office at the destination airport.
Please note that once you leave the airport, this latter may no longer be able to provide assistance, so you should contact the airline directly for an assessment of your situation.
Should your baggage not arrive, you will need to show the Lost and Found operator the airline ticket together with the receipt received upon check-in, as well as provide a description of your baggage that is as accurate as possible. All these elements will be entered into a global tracking system (World Tracer) in order to create a Baggage Irregularity Report (Pratica di Irregolarità Bagaglio, P.I.R.) and proceed to actively search for the baggage. If the airline provides for this service, the passenger will be able to follow the progress of the search online via the P.I.R. number given to him or her, and will also be able to report any irregularities or additional details he or she deems appropriate.
Depending on the airline’s procedures and the customs regulations in force, the baggage, once traced, can be sent to the address indicated by the passenger or must be picked up at the airport by the owner or by a designated person; if the airline provides for it, the passenger may be provided with a basic necessity kit; alternatively, he/she will be informed about the possibility of obtaining a refund for any basic expenses incurred while waiting for the baggage. All information on the relevant procedures will be provided to the passenger when the irregularity report is created.
Even in the event of damage to baggage entrusted to the airline, the passenger must contact the Lost and Found office at the destination before leaving the airport. The documentation required will again consist of the ticket and the baggage receipt; the passenger will report to the operator the damage found, or any loss of part of the contents, and a P.I.R. will be issued containing all the data relating to the damage.
The operator will then provide the passenger with instructions as to how to have the damage repaired or paid for in accordance with airline regulations.
Please keep the copies of all documents involved in the event of any loss or damage until the case is completed.
The Passengers’ Bill of Rights provides for the compensation of destroyed, damaged, lost or delayed baggage on a flight operated by a European Union airline. The claim for compensation must be made within 7 days of the arrival of the baggage for damage to checked baggage and within 21 days for delayed delivery. For any additional information, please contact Enac, the body in charge of implementing the new Bill, at the toll-free number 800 898 121, Monday to Friday, from 8 am to 8 pm.
Should you lose items or baggage at the airport (namely not under the airline’s responsibility), please contact the Lost and Found office and provide as many details as possible about the missing item (brand, colour, approximate date and time of loss, location).
At Ancona Airport, the Lost and Found office is located in the arrivals area, in front of the baggage claim belt; the office contact details are:
telephone: 071 2827 296 – 071 2827 511