Advance request for assistance
In order to meet the specific needs of people with disabilities, persons with reduced mobility or the elderly, the European Union has ordered the adoption of Regulation (EC) 1107/2006 in all Community airports, which provides for common rules on dedicated assistance in order to ensure free movement by air without discrimination and without additional costs.
The Airline may not deny a passenger a booking or boarding on the grounds of their disability or reduced mobility. The ENAC publication “Mobility with Disability” summarises the relevant legislation.
In order to provide a service that meets your needs and complies with flight safety requirements, you must submit your request to the Airline at the time of booking or no later than 48 hours before your flight.
The prior request for assistance made to the air carrier you are traveling with is intended to monitor the allocation of seats on board designated to passengers with disabilities or reduced mobility, which may not exceed a set number for it varies according to the type and design of the aircraft. Transport of two mobility aids or medical devices is free of charge, but it is advisable to check in advance for any special instructions from the Airline.
The Airline transmits the request to all the airports included in the travel itinerary. It is advisable to consult the company website to verify the times and documents needed according to your specific needs. Without assistance’ request, the airport will do its best to assist the passenger as quickly as possible, however waiting times may increase before receiving assistance from an operator of ours.
Airport assistance
Timing
In order to be able to benefit from the assistance you require, we recommend you to arrive at the airport sufficiently in advance of the scheduled departure time, as established by the Airline and, in any case, at least 2 hours before the flight departure time.
How to get the airport assistance
Passengers can request the assistance from our staff from one of the call points marked with the wheelchair logo.
They are located:
- inside the car park P1 in front of the Departures side;
- outside the Departures side in front of the central door;
- inside the ground floor of the car park P2.
If the assistance is not needed at the call points, departing passengers with reduced mobility, even with a boarding pass ready, should go to the check-in desks, where assistance will be arranged according to the user’s needs. An operator of ours will accompany the PRM to the security checkpoint and then to the boarding gate.
Reserved parking spaces:
At our airport the stalls dedicated to passengers with reduced mobility or disabilities are:
- 4 at Kiss&Fly
- 13 at car park P1
- 18 at car park P2
Passengers with reduced mobility departing from our airport can park free of charge in all car parks for the duration of their journey and must go to the airport ticket office with the following documents:
Passengers with reduced mobility departing from our airport can park free of charge in all car parks for the duration of their journey and must go to the airport ticket office with the following documents:
- Parking ticket
- Original copy of the disability sticker in the passenger’s name
- Identity card or passport
- Travel ticket
Dedicated toilets: Inside the Departures and Arrivals halls, toilets are available for people with disabilities in the areas open to the public, in the boarding halls and in the baggage claim area.
Wheelchairs: available for Passengers with Reduced Mobility who require assistance, both arriving and departing.
Ambulifts: available for boarding and disembarking passengers on/from the aircraft.
At arrival: passengers with reduced mobility in arrival will be escorted from the aircraft until the airport car parks, the taxi area and the city or tourist bus stop.
Types of assistance provided
Wheelchair assistance to and from the aircraft (WCHR) – passenger who can walk up and down steps and move about in an aircraft cabin, but who requires a wheelchair or other means for movements between the aircraft and the terminal, in the terminal and between arrival and departure points on the city side of the terminal.
Wheelchair assistance to and from the aircraft and with stairs (WCHS) – passenger who cannot walk up or down steps, but who can move about in an aircraft cabin and requires a wheelchair to move between the aircraft and the terminal, in the terminal and between arrival and departure points on the city side of the terminal and must be assisted up or down steps.
Wheelchair assistance for passenger travelling with own mobility aid (WCHC) – this category covers a wide range of passengers. It includes those who are completely immobile, who can move about only with the help of a wheelchair or any other means and who requires assistance at all times from arrival at the airport to seating in the aircraft or, if necessary, in a special seat fitted to their specific needs, the process being inverted at arrival.
Hearing assistance (DEAF) – passengers with partial or total limitations of hearing who requires communication assistance in the terminal and on the plane.
Vision assistance (BLIND) – passenger who is blind or low vision who requires assistance with wayfinding and communication in the terminal and on the plane.
Intellectual/developmental disability assistance (DPNA) – passenger with cognitive, intellectual, or developmental disability who requires assistance in the terminal and on the plane.
Airport assistance will in any case be adapted to the passenger’s degree of mobility, consistently with what has been booked or confirmed through the Airline.
How to move around the airport
In the airport you’ll find everything on ground floor and there’s no architectural barriers.
Time and distances Map
Suggestions & complaints
For any suggestion, complaint or if you need assistance about our services, please send us your request at this link.
Quality standards
To verify the quality standards of the airport service offered to people with reduced mobility, consult the Service Charter.
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